eCitizen Payments

You can pay for any Government services on eCitizen via *262#, MyConso App, Internet Banking or from any of our branches. For assistance call 0703016016 or email on tellus@consolidated- bank.com.

Steps to follow:

Cash Payments at the Branch

• Visit any Consolidated Bank branch
• Request to pay for E-Citizen
• Provide E-Citizen Reference Number [SGZAYPE]
• Provide Amount to be paid e.g. 950
• Bank Teller reads the details of payment for the Customer to confirm
• Teller makes the payment and prints receipt for the Customer

Payment via Mobile Banking - USSD

• Customer dials *262#
• Select Option 7 – E-Citizen Payments
• Customer keys in E-Citizen Reference Number [SGZAYPE]
• Customer keys in Amount to be paid e.g. 950
• Details of the payment for the Reference number are displayed for Customer to confirm.
• ICustomer gets payment confirmation via SMS.

Payment via Mobile Banking – MyConso App

• Customer logins to MyConso App
• Select E-Citizen Payment icon
• Customer keys in E-Citizen Reference Number [SGZAYPE]
• Customer keys in Amount to be paid e.g. 950
• Details of the payment for the Reference number are displayed for Customer to confirm
• Customer gets payment confirmation via SMS

Payment via Internet Banking

• Customer logins to Internet Banking
• Select Bills Payments Menu
• Select E-Citizen Payment sub Menu
• Customer keys in E-Citizen Reference Number [SGZAYPE]
• Customer keys in Amount to be paid for e.g. 950
• Details of the payment for the Reference number are displayed for Customer to confirm
• Customer gets payment confirmation via SMS