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Service Delivery Charter

Our Promise To You

We believe in working together to deliver great outcomes, making banking pleasurable and convenient for our customers. We do this by developing trust, being approachable, treating our customers with fairness and respect while ensuring ease, expertise and efficiency in all our dealings.

Our service goals include:

Contact Us:

Visit a Consolidated Bank branch or office. You can locate your nearest branch at:

www.consolidated– Tel: (M)+ 254 722 999 177, + 254 733 435 005, + 254 703 016 000 Find us online: Social Media: Twitter: @consolidatedBK: Instagram: consolidatedbankke Contact our 24-hour Consolidated Bank Call Center on 0703016016 or use our Toll free line 0800 7200 39 daily.

Write to the Customer Experience Manager:

Consolidated Bank of Kenya Ltd. P.O. Box 51133 -00200 Nairobi


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Download: Consolidated Service Charter (PDF)

Download: Ahadi Yetu (PNG)