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Service Delivery Charter

We believe in working together to deliver great outcomes, making banking pleasurable and convenient for our customers. We do this by developing trust, being approachable, treating our customers with fairness, respect; ensuring ease, expertise and efficiency in all our dealings.

Our service goals include:

Contact Us:

Visit a Consolidated Bank branch or office. You can locate your nearest branch at:

www.consolidated– Tel: (L) +254 (20) 321 5000 (M) +254 703 016 000 Contact the Consolidated Bank Helpline on between 8.00 am and 5.00 pm.

Write to the Customer Service Manager,

Consolidated Bank of Kenya Ltd. P.O. Box 51133 -00200 Nairobi


Send an email to

Download: Consolidated Service Charter (PDF 5MB)